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Registration/betting account

1. Participation in the company’s offer requires registration as a user. To register, the user has to fill out correctly and completely the relevant application form containing the following details: first name and surname; place of residence; e-mail address; date of birth; gender; choose a user ID; choose a password, choose a private question and answer (this question is asked before real money is paid out or if, for example, the player has forgotten his password and asks for a new password).
   
   
2. The company reserves the right to exclude users with false particulars from participating in the games offered and to refuse them the payment of any winnings. On the company’s request, the user is obliged to produce an official document showing his photo, proving his identity (a passport copy, driver's licence or identity card).
   
   
3. After successful registration, a free account will automatically be opened for the user, over which all stakes and winnings for real money will run.
   
   
4. Every user may hold only one account. Users already registered are not allowed to register as new users under another name or with another e-mail address. If a user violates this rule, the company is entitled to cancel any bets placed as well as to cancel any FreeBets booked into the respective account. Concerning FreeBet cards and FreeBet codes, each user may redeem only one FreeBet card or one FreeBet code per promotion.
   
   
5. In case of suspected manipulations or fraud, and in case of any violation of these Terms and Conditions, in particular the multiple simultaneous participation in games and the opening of several accounts, the company may exclude the respective user from placing further bets and from participating in other games. Any criminal or suspicious activities may be reported to the appropriate authorities. In such a case, the company will pay the user any real money balance in his betting account after deducting a handling charge of 10%, provided that this has been acquired in a lawful manner. FreeBets or winnings that may have resulted from FreeBets, which were not acquired in a lawful manner, will be void. When users are migrated from other platforms to the company, the placement of a first bet and the participation in the first game is taken as registration and as authorisation for the transfer of all existing credit from the transferring platform.
   
   
6. The user may cancel his/her newsletter subscription and other marketing and promotional e-mails, which are sent to him by the company, at any time. This can be achieved under "My account / Settings / General". Please note, that due to administrative reasons, it could take up to 24 hours for this request to be processed.
   
   
7. If a user has unregistered of his/her own accord, the user may, for technical reasons, continue to receive marketing promotions for up to 30 days after unregistering. In this case, related bonuses or other vouchers will become invalid and are not credited/redeemed to the user’s account. If the user’s account is reactivated again later on, these bonuses remain invalid and can therefore not be credited/redeemed retroactively.
   
   
8. Users can select the option to block their own accounts in order to exclude themselves from all bets and games in the “play for real” offers at bwin. Users can define the blockage period themselves, e.g. for a week, a month, three months, or an unlimited period of time. Once the blockage period has expired, the user can then take advantage of all offers once more. The decision to block an account cannot be reversed by the user during the blockage period. If the user imposes a blockage for an unlimited period of time, his account will be blocked for a minimum period of six months and will only be reopened by the company and following consultation with the company. During the blockage period, the user will not take part in any marketing promotions of the company. If an account is blocked for an unlimited period of time, the user will only have limited access to marketing promotions during the six months following the reopening of the account. The company will decide on this level of access.

Betting with real money

Participation in betting and gaming with real money requires that the user has paid real money into his betting account or received a credit balance on his account from marketing promotions. Betting or gaming stakes can only be effectively placed if the balance on the user's account as a minimum covers the stake. US-users are not permitted to participate in our betting offer.

Currency

At present, betting or gaming stakes can be placed or concluded in the following currencies: EUR, CHF, USD, GBP, DKK, SEK, NOK, PLN, CZK, HUF, SKK, YTL, HRK, RON, RUB, EEK, LVL, LTL. The company reserves the right to suspend the placing or concluding of betting or gaming stakes respectively in certain currencies and to pay the balance in their favour in the corresponding currencies to the user.

So as to assure the highest accuracy all bets and results, as well as the exchange of real money into chips/credits, are calculated using four decimal points and these values are saved in the databank. This method is utilized for all monetary calculations. Due to technical reasons a user’s account balance can only be displayed with two decimal points in his/her account. This may, however, sometimes lead to discrepancies when a value with four decimal points is rounded off to a value with two decimal points. In this case the true value always takes preference over the value with two decimal points. When purchasing credits/chips or with other game transactions, an exchange from your account currency into another shall be carried out using a Euro reference exchange rate. This rate will be updated at regular intervals.

Payment methods

The payment options available depend on your country of origin and currency chosen upon registration. For a complete list of the payment methods available in your country, please check the Deposits/Outpayments page on the bwin site.

For information about deposit and outpayment limits for payment methods available in your country, and for your chosen currency, please check the Deposits/Outpayments page on the bwin site or the payment selection page in your account, in the Deposits/Outpayments section. The company reserves the right to modify these limits, temporarily or permanently.

The company reserves the right to charge a handling fee for any transaction made. Any handling fee - if applicable - will be billed to the respective user during the course of the transaction. For complete information about current handling fees applicable to all payment methods available in your country, please check the Deposits/Outpayments page on the bwin site or the payment selection page in your account, in the Deposits/Outpayments section.

Deposit limits

Each user can view their current deposit limits in their account. The company reserves the right to check and, if necessary, change these limits at any time. Winnings paid out of a user’s account can be considered when determining a personal limit, where the permitted deposit amount will be increased by the sum of all outpayments made over the previous 30 days. Users are also able to reduce the standard deposit limit. In this case, the deposit limit is set by the user and can be reversed if necessary. Furthermore, it is also possible for users, in cooperation with the company, to agree upon a personal deposit limit which is above the standard deposit limit. In this case, however, the company reserves the right to reduce this limit back to the standard deposit limit at any time.

Account credits

The user may at any time freely use the balance on his account in his favour - deducting any stakes for current bets and/or games. Winnings are credited to the betting account and can be used to place other bets or play further games. On the user's request, winnings from the balance on the betting account may also be remitted immediately, in whole, or in part to an account indicated by the user and held by the holder.

If any funds are credited to a user's account by mistake, it is the user's responsibility to inform the company immediately. Any future winning bets that may accur directly or indirectly as a result of such credit shall be void, regardless of any delay in notification of the error. If the funds erroneously credited are subsequently withdrawn or placed on losing bets, the company reserves the right to recover any amounts due.

If deposits made are not used for the sole purpose of gaming or wagering, the company – particularly in the case where there is a suspicion of abuse – reserves the right to cancel the respective deposits in part or in full and to retract any costs that may have resulted in conjunction herewith.

The company reserves the right to verify a user's inpayment in the fight against credit card fraud, and may also go to such lengths as to request copies of the respective credit cards used.

If, for technical reasons, a deposit onto the user’s account overlaps with the closure of the account at the user’s initiative or by the company, this circumstance will be pointed out to the user and the user will be requested to provide account details in order to ensure the immediate return payment of the full amount (less any charges incurred).

FreeBets/marketing bonuses

1. All FreeBets, gaming vouchers and marketing bonuses issued by the company can only be used for betting or gaming and may not be transferred or paid out.
   
   
2. All FreeBets, gaming vouchers and marketing bonuses issued by the company must be redeemed at the latest two months after their transfer to betting accounts and placed in total on one or more bets, or else the company reserves the right to make the bonus credits retroactive (by cancelling or debiting them from the account).
   
   
3. All marketing bonuses shall remain the property of the company until the user has used it to place a bet or play a game at least once, or as specified in the respective promotion. Should the user request a payout before this condition has been met, it will not be performed.
   
   If stakes on bets or games at bwin are made on all possible outcomes of an event or a game (e.g. betting on "1" and "2" in a tennis match/"red" and "black" or "odd" and "even" in the casino/"red wins" and "yellow wins" and "white wins" and "no dominating colour" and "no red balls" and "no yellow balls" and "no white balls" in the lottery games), these bets shall not be considered relevant for entitling the person in question to pay out the respective winnings or to receive a bonus.
   
   
4. bwinreserves the right to cancel marketing promotions at any time without prior notice. Only one FreeBet, gaming voucher or marketing bonus may be redeemed per person with an interval of 60 days between each execution. It is possible to redeem another FreeBet, gaming voucher or marketing bonus only when this time limit has been met. The company reserves the right to withhold any winnings that may be a result of a bet placed with a FreeBet, gaming voucher or marketing bonus that was redeemed prior to the personal 60-day limit.
   
   
5. In cash-in bonus promotions (cash-in bonus = credits on money already paid in) the amount paid in, as well as the subsequently credited bonus, is to be placed or played on one or more bets or games within two months at least once or several times, if permitted by the promotion in question, before a payout can be transacted.

FreeBets, gaming vouchers and marketing bonuses may be used exclusively for betting on the respective website of the company which it was issued by. Please note that it is prohibited to transfer free bets, gaming vouchers or marketing bonuses to another product or website operated by the company.

FreeBets, gaming vouchers and marketing bonuses that are subject to the fulfilment of other conditions (e.g. referral of new users) and would only be credited to the account once these conditions have been met, will not be credited to the account if the user has unregistered or has been excluded by the company in the meantime.

Betting limit

Winning limits for bets with real money are as follows:
The winning limits for each user and week (Monday 0 hours till Sunday 24 hours Central European Time) are as follows: CHF 155,000, USD 120,000, EUR 100,000, GBP 70,000, DKK 750,000, SEK 920,000, NOK 825,000, PLN 445,000, CZK 3,000,000, HUF 25,000,000, SKK 3,900,000, YTL 170,000, HRK 700,000, RON 300,000, RUB 3,000,000, EEK 1,500,000, LVL 70,000, LTL 350,000, BGN 200,000.
The winning limits for each user and bet are as follows: CHF 15,500, USD 12,000, EUR 10,000, GBP 7,000, DKK 75,000, SEK 92,000, NOK 82,500, PLN 44,500, CZK 300,000, HUF 2,500,000, SKK 390,000, YTL 17,000, HRK 70,000, RON 30,000, RUB 300,000, EEK 150,000, LVL 7,000, LTL 35,000, BGN 20,000.
These limits are only approximate values, as they are influenced by currency fluctuations.
If it turns out that a user has opened several accounts and has placed the same bet on them contrary to the General Terms and Conditions, the winning limit applies to the total of the winnings gained from these bets.

Paying out

1. Before the first outpayment of a real money credit balance from a betting account, the user must send a complete and legible copy of an official document showing his photo, proving his identity. With this copy of the official document, the company will check the personal data during registration (in particular the name and the date of birth). In case of discrepancies, the bets placed by the user will be cancelled and winnings will not be paid out to the user, unless the user proves his right to the balance on his betting account in another way. If it turns out that a user has opened several accounts, the company may refuse the payment of balances on these accounts (with the exception of the legitimately acquired balance - less a handling fee of 10% on the account first opened).
   
   
2. Members of groups of players must regulate their legal relationships exclusively amongst themselves. The payment of winnings will only be effected in the name of the respective account holder.
   
   
3. The user agrees to disclose information related to his/her bank account, from which the bets would be made. The user agrees that this information may be used by the company for the purpose of transferring money back to the user.
   
   
4. The company reserves the right to change the payment method in individual cases (e.g. by issuing refunds to credit cards).
   
   
5. bwin may not be held liable for any changes to payout amounts as a result of exchange rates.

Account access

In order to access the betting account, the code chosen by the user in the course of opening the account (user ID and password) is needed. The company assumes no responsibility for misuse of a betting account, if unauthorised persons use the user ID and password. User ID and password must be treated strictly confidential. All movements in the betting account resulting from the use of the user ID and the password fall under the responsibility of the betting account holder.

Account complaints

Complaints against account statements and the balances shown in them must be made within 14 days after the account balance becomes available on the company’s website (via e-mail to the respective support). A failure to make such a complaint is deemed to be an agreement to the mentioned account balance.